« Aches and pains… | Home | We’re always getting lost! »
Xbox 360
By Mommy24-7 | September 21, 2007
I never did complain about this…here I go. B’s Xbox just decided to stop working one day in August and it was just a huge ordeal. It took him forever to get through to customer service to try to fix things. Once they figured out it was not fixable… stage 2 of ANNOYING began. He had to wait for them to send him a box (a week wait was expected…for a BOX!) The box never showed up and he had to call again. They had noted that he was picking up the box… on the West Coast (I forget where he told me it was). Well, we’re on the East Coast, so that’s not an afternoon errand. The box for the BOX arrived and he sent it back to be fixed which he was told would take a month! When he went to the UPS store to send the package, the employee at the desk said to him “Xbox?” before he was even 2 steps in the door. He then told him that he knew the box just by looking at it since there were at least a few Xbox returns a day! Well, we got it back in less then a month and it hasn’t broken down again yet, but I’m not too impressed with the customer service and the product itself if they seem to break down so much. Just getting it out there.
Topics: Customer Service, Product complaints, Complaints |
